Refund & 24-Hour Cancellation Policy for Africa Afrika Cabs & Tours
At Africa Afrika Cabs & Tours, we understand that unforeseen circumstances may require you to cancel or modify your booking. To ensure a fair and transparent process for both customers and tour operators, we have established the following refund and cancellation policy:
- Cancellation by Customer: a. Customers may cancel their booking up to 24 hours before the scheduled start time of the tour without incurring any cancellation fees. b. Cancellations made within 24 hours of the scheduled start time of the tour will be subject to a cancellation fee of 50% of the total booking amount. c. No-shows or cancellations made after the scheduled start time of the tour will not be eligible for a refund. d. To cancel a booking, customers must notify Africa Afrika Cabs & Tours in writing via email or through the website’s cancellation form.
- Cancellation by Tour Operator: a. If a tour operator cancels a tour due to unforeseen circumstances, such as adverse weather conditions or equipment failure, customers will be eligible for a full refund of their booking amount. b. Tour operators must notify Africa Afrika Cabs & Tours of any cancellations at least 24 hours before the scheduled start time of the tour. c. If a tour operator fails to provide the agreed-upon services or cancels a tour without proper notice, Africa Afrika Cabs & Tours reserves the right to withhold payment and/or terminate the tour operator’s contract.
- Modification of Booking: a. Customers may modify their booking, subject to availability, up to 24 hours before the scheduled start time of the tour without incurring any modification fees. b. Modifications made within 24 hours of the scheduled start time of the tour may be subject to a modification fee, depending on the nature of the change and the tour operator’s policy. c. To modify a booking, customers must notify Africa Afrika Cabs & Tours in writing via email or through the website’s modification form.
- Refund Processing: a. Refunds will be processed within 7-10 business days of the cancellation or modification request. b. Refunds will be issued to the original payment method used for the booking. c. Any fees or charges incurred during the refund process, such as bank transfer fees, will be the responsibility of the customer.
- Exceptions and Limitations: a. Certain tours may have different cancellation and refund policies, which will be clearly stated on the tour’s booking page. In such cases, the tour-specific policy will supersede this general policy. b. Africa Afrika Cabs & Tours is not responsible for any additional expenses incurred by customers due to the cancellation or modification of a booking, such as travel arrangements or accommodation. c. Africa Afrika Cabs & Tours reserves the right to modify this refund and cancellation policy at any time without prior notice.
By making a booking with Africa Afrika Cabs & Tours, customers and tour operators agree to abide by this refund and cancellation policy. It is the responsibility of the customer to familiarize themselves with the policy before making a booking. If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer support team for assistance.